Track My Order
Track My Order 📦
Enter your order number or tracking number below to check your delivery status.
Find your tracking number in the shipping confirmation email we sent when your order was dispatched. It starts with a 1Z, LY, or similar prefix.
Don't see a tracking email? Your order may still be processing (1–3 business days). If it's been more than 5 business days since you ordered, email us at blackmosaicweare@gmail.com with your order number.
Order Status Guide
You received a confirmation email. Your order is being prepared.
Your bathroom set is being printed, quality-checked, and packed.
Your package is on its way. Check your email for the tracking number.
Your package is moving through the shipping network. Tracking updates may not change daily — this is normal, especially for international deliveries.
Your BlackMosaic set has arrived. Enjoy your new bathroom! 🎉
Typical Delivery Times
- USA: 5–9 business days
- UK: 7–12 business days
- Nigeria, Ghana, Kenya: 10–18 business days
- South Africa: 8–14 business days
- Everywhere else: 10–21 business days
Common Questions
"My tracking hasn't updated in days"
International shipping tracking can have gaps — your package is still moving even when tracking doesn't update. Give it the full estimated delivery window before reaching out.
"It's past the estimated delivery date"
Email us at blackmosaicweare@gmail.com with your order number. We'll contact the carrier directly and get you an update within 24 hours. If the package is lost, we send a free replacement immediately.
"I received the wrong item or it's damaged"
Take a photo and email blackmosaicweare@gmail.com within 7 days of delivery. We'll send a free replacement — no return needed for damaged items.
Need Help?
Email: blackmosaicweare@gmail.com
Include your order number in the subject line for faster response.
We reply within 24 hours.